2. Add the recipient
To begin transferring money, you first need to register by completing our online registration form. You will receive an email confirming your registration and further instructions on how to submit the required documentation for account activation. Before we can finalize your account and process your first transfer, we need to receive certified copies of your passport, and a recent proof of address, not older than 3-months in your name.
The certification can be done by a Notary Public or a registered lawyer and must contain the wording “I certify this to be a true and accurate copy of the original and the person is who they claim to be” or a stamp equivalent, signature of the officer, date of certification, name of the certifier, contact telephone number, address or company stamp of the certifier, membership number of the certifier and the name of the professional body they are registered with.
We will call you to confirm your activation after your documents have been approved and then you are ready to transfer money.
In the left-hand column, click "Address book" and proceed to add your recipient. You will see the recipient appear in the Address Book table.
In the left-hand column, click "New transfer".
Select the recipient from the drop down, or enter a new recipient in the menu.
Optionally, write a short message as part of the transfer.
Select the payment method.
Enter the transfer amount.
Click to preview your transfer. Please review all details carefully. Click to confirm that you agree with the Terms & Conditions, and then click to submit the transfer and the final payment.
Once the transaction has been paid for, we immediately send the money to the recipient. After completion you will get a confirmation message and email with full transfer details and reference number. The transaction is added to your account history.