Before proceeding to your first transaction, we need to receive a copy of your valid passport and a proof of address (i.e utility bill) not older than 3 months. Please send us the copies of the documents to the email address email@example.com
Once your account is active, you are ready to use our service.
Yes, the use of our service is exclusively for the residents of Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and United Kingdom. If you reside in any other country apart from the above, we cannot offer you our services at this time.
We are required by law to identify each customer we bring on-board and to know who sends money with us.
We require two pieces of documentation:
— a copy of your valid passport.
— a recent proof of address (not older than 3 months) in the form of a utility bill (gas/electricity/water) that shows your home address.
The documents must be sent to this address: firstname.lastname@example.org
If your documentation is in order, the verification process can take up to 48 hours (2 business days). We may call you to ask a few follow-up questions. Once your account has been activated, you will receive a confirmation email.
Unfortunately we don’t serve customers living in the USA or Canada, but will do so in the near future.
We use a flat rate to make it easy:
|From the UK||4 GBP|
|From the Euro-zone and other countries||5 EUR|
No. Transfers through mjara can only be delivered to Mobile Money users.
We accept Visa, Maestro Visa, Visa Debit, Visa Electron, and MasterCard.
We currently deliver to Mobile Money users in Benin, Cameroon, Côte d'Ivoire, Ghana, Kenya, Madagascar, Malawi, Mali, Mozambique, Niger, Rwanda, Uganda and Zimbabwe. We are expanding our destination network and will be adding new countries in the near future.
The maximum amount you can send depends on the limit on the Mobile Money system in the destination country. The limit is displayed in your account under "New transfer > 4. Amount to send > Destination rules > How much does it cost?"
Our exchange rates are typically between the market mid-rate and the exchange rate offered by banks.
The recipient needs to have a Mobile Money account before you can send him money. We deliver the money to his Mobile Money account.
No. Recipients don’t have to be registered on the mjara website. However recipients need to have a Mobile Money account in the destination country.
Money transfers are paid into the recipient's account within a few minutes.
The recipient can cash-out at any Mobile Money agent in the destination country.
We credit the received amount to the recipient’s account for the fee indicated to you as part of the transfer proposal. If the recipient chooses to withdraw cash from the account, a withdrawal fee is charged by Mobile Money in the destination country. You can find the estimated withdrawal fee when you are making a transfer. Refer to the page "New transfer” under section “4. Amount to send > Destination rules > How much does it cost?"
Yes. mjara.com does not store sensitive card details. Your sensitive card details are stored safely and securely by our card-processing provider Paypoint.net, who is certified PCI Level 1, which is the highest banking industry security certification.
Our site uses Secure Socket Layer (SSL) encryption to protect your transaction details. SSL works by encrypting data between our website and your computer. You can verify our login access website’s use of SSL by the use of “HTTPS” in the address bar of your web browser.
Contact us via phone or email along with your transaction reference to find out what the problem is and what action to take. If the problem cannot be solved, in the event of a technical malfunction, we will refund you the money and transaction fee at no cost to you. Note that transactions already completed are final and cannot be cancelled, recalled or refunded.
Transfers already delivered cannot be cancelled, reclaimed or refunded. Our obligation and responsibility to you as our customer ends upon successfully crediting the funds to the recipient account. Therefore it is important to ensure that the mobile phone number you send to is the right one.
You can close your account by emailing our support team at email@example.com with your request to close your account. We will mark your account as closed and you will no longer be able to login to access your account.
You can always contact us via email at firstname.lastname@example.org or call us at +44 1254 313312 or +33 97 75 55 121